Last updated: February 15, 2019
If you have questions about data protection, or if you have any requests concerning your personal data, we encourage you to primarily contact us through e-mail: email@example.com
Data we collect
Data we collect automatically
- Data about your account and game progress
Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
Data about your device, such as device name and operating system, browser type and language
Data we collect with cookies and similar technologies (see more below)
General location data
Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service
Data we collect from our partners
- Demographic data (such as to determine the coarse location of your IP address)
- Data to fight fraud (such as refund abuse in games or click fraud in advertising)
- Data from platforms that the games run on (e.g. to verify payment)
- Data for advertising and analytics purposes, so we can provide you a better Service
Who can see your data
Apart from Lost Hoodie, your data can be accessed by others in the following situations.
Partners working with Lost Hoodie
Lost Hoodie has partners to perform services for us. These partners process your data only at and according to Lost Hoodie’s instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.
Other companies and public authorities
In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.
We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.
Third party privacy policies (Advertising and Social Media partners)
Why do we collect your data
To make the service work
To perform the contract, we process data necessary to
- Operate the Service
- Verify and confirm payments
- Provide and deliver products and services you request
- Send you Service-related communications
To make the service more suitable for our players
To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to
- Develop and improve the Service and similar Lost Hoodie’s services, and player experience
- Manage our relationship with you
- Provide social features as part of the Service
- Customize your Service experience
- Respond to your comments and questions and provide player support
- Provide you Lost Hoodie offers in the Service as well as in other websites and services, and by e-mail
- Send you related information, such as updates, security alerts, and support messages
- Enable and verify certain actions
- Analyze the performance of the advertisements displayed in the Service
To keep the service safe and fair
In order to keep the Service and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to
- Analyze and monitor use of the Service and its social features
- Take action against fraudulent or misbehaving players
To analyze, profile and segment
In all of the above cases and purposes, we may analyze, profile and segment all collected data.
International data transfer
Your rights and options
Access the personal data we hold about you
If you request, we will provide you a copy of your personal data in an electronic format.
Your other rights
You also have the right to correct your data, have your data deleted, object to how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent, for example by turning off GPS location sharing in your mobile device settings.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
Cookies and similar technologies
We may use GPS (global positioning systems) software and other precise location-based technologies to locate you so we may verify your location, deliver you relevant content based on your location, as well as allow you to share your location with other players as part of the services we provide via the Service. Upon you downloading the game, we provide location-based technologies to determine your approximate and/or exact location information. In addition to traditional GPS location-based services, we or some of our partners and others we work with may utilize low power Bluetooth, wifi, radio transmitters, or other devices in physical locations, which emit a signal that the game can detect to pinpoint your location or otherwise interact with the game. Because such precise location-based technologies are more precise than GPS, we can improve the Service and game such as to send you more specific and relevant messages and offers. In addition, you may be able to send your location information via the Service to other Service users. You should consider the pros and cons involved in disclosing your location information to us and to others. Where a user of the Service requests that their location information be revealed to other persons, the user will be provided options for managing sharing services, which may be through third party services such as through social media networks. We are not responsible for the acts, omissions or policies of such third parties.
There may be other technologies now and later devised and used by us in connection with the Service.
Third parties are developing or have developed signals or other mechanisms known as “Do Not Track signals”. However, there is not yet a uniform technological standard. Accordingly, we do not monitor or take any action with respect to these signals or other mechanisms, though we may consider doing so when a standard is developed and widely adopted.
How do we protect your data
In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.
We retain your data for as long as your account is active or as needed to provide you the Service. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.
Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.
Any California residents under the age of eighteen (18) who have registered to use the Service, and who posted content or information on the Service, can request removal of such content or information by contacting us at firstname.lastname@example.org, detailing where the content or information is posted and attesting that you posted it. Thereafter, we will make reasonable good faith efforts to remove the post from public view prospectively or anonymize the post, so the minor cannot be individually identified to the extent required by applicable law. Please note that this removal process cannot ensure complete or comprehensive removal (e.g., third parties may have republished or archived the content in a manner that we do not control).
We do not knowingly collect or solicit personal data about or direct or target interest-based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or e-mail address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 13, please contact us.